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Rosie Cooper MP welcomes guide to dealing with nuisance calls

Ofcom guides aim to help combat unwanted phone calls

West Lancashire MP Rosie Cooper

West Lancashire MP Rosie Cooper welcomes the launch of new Ofcom guides which makes it easier for people of West Lancashire to access information about preventing and dealing with nuisance calls and messages, whether they be sales calls from companies, silent calls or text messages claiming you are entitled to some money.

Ofcom have produced two new guides as part of their work to help ensure consumer information about nuisance calls and messages is accessible to a wide audience. Recent Ofcom research revealed that almost a third (32 per cent) of consumers were unsure of where to get advice on preventing nuisance calls.

Rosie Cooper said: “I welcome the production of these guides, it is very important that when information like this is produced it is done so in a way that is accessible to a wide audience.

“It is important that information on how to prevent and deal with nuisance calls and messages is available and accessible for those who require it and in a way that can easily be understood.

“I regularly hear from constituents about their problems with nuisance calls, we all receive them whether they are automated calls from banks or sales cold calls it is a matter of making sure everyone knows how to deal with them and prevent them if necessary.”

Tackling nuisance calls and messages is a complex and challenging issue, Ofcom has a joint action plan with the Information Commissioner’s Office, setting out priority areas of work for both organisations. As well as improving consumer information, Ofcom is also making progress in the key areas of enforcement and tracking down companies behind nuisance calls.

The first guide developed by Ofcom is a short online educational video that offers tips and advice on nuisance calls. It is available with subtitles to help people with hearing impairments. To access the video please follow the link http://vimeo.com/96060660.

The second guide provides advice on preventing nuisance calls in an ‘Easy Read’ format, designed to be easily understood by people with learning disabilities. Easy Read presents information clearly and simply, using pictures to support the meaning of the text. It can also be helpful for those with a limited knowledge of the English Language. To view the guide please follow the link. http://consumers.ofcom.org.uk/files/2014/05/easy-read-nuisance-calls-guide.pdf.